Getting pallets to your facility on time, or getting used pallets out, is a logistics problem before it is a product problem. A great pallet that shows up two days late or a buyback pickup that never gets scheduled creates the same operational headache regardless of how good the product is.
A trusted pallet logistics company that runs its own fleet and controls its own production schedule removes that variable. For Fort Worth businesses, here is how the delivery and pickup operation at Pallets of Texas actually works, what options are available, and what to expect at each stage.
Most Fort Worth businesses go with delivery because it is simpler and keeps the team focused on warehouse work rather than on logistics coordination. For large orders, it is also the only practical option. Four trucks and four drivers cover the Dallas-Fort Worth Metroplex for new pallets, custom builds, heat-treated stock, and used and remanufactured orders.
Pickup works well for businesses that want to collect on their own schedule, for smaller orders, or for anyone dropping off used pallets through the buyback program. The facility at 5711 W. Ledbetter Drive, Dallas, TX 75236 is open Monday through Friday, 7 AM to 7 PM, and Saturday and Sunday, 12 PM to 5 PM. No minimum order requirement applies to either option.
Pallets of Texas runs in-house delivery on its own fleet. Orders do not get handed off to a third-party carrier. The delivery team manages the schedule directly, which is how the greater than 99% on-time delivery rate holds up consistently.
Once your order is confirmed, your account manager can provide a delivery window and is available if your schedule changes. If the window needs to shift, you call a person with your account open in front of them, not a support ticket queue.
Delivery covers new wooden pallets, 48x40 GMA pallets, heat-treated ISPM-15-compliant pallets, custom builds, and used and remanufactured stock across Fort Worth and the broader DFW Metroplex.
For high-volume orders or large buyback pickups, drop trailers can be arranged depending on order size and location. A drop trailer lets your team load or unload on their own schedule instead of working around a driver waiting on-site.
This matters most for warehouses scheduling a truckload-level buyback pickup. If you have 300 or more used 48x40 pallets ready to move and do not want to tie up dock space around a fixed pickup window, a drop trailer solves that. Talk to your account manager during the quote process to confirm availability for your location.
Lead times depend on order type and volume. Standard stock moves quickly because production is in-house. Custom builds have been completed within 48 hours because there is no outside production schedule to work around. When a custom order comes in, the team can often start the same day.
Heat-treated pallets carry standard lead times since treatment is built into the regular production process rather than scheduled separately. If you are working toward an international shipping deadline, give your account manager the date, and the schedule will be built around it.
The honest answer on lead times is to call with your specs and required delivery date, and you will get a straight answer on what is possible. A blanket lead time posted without knowing the order is not particularly useful to either side.
Contact the team with the quantity, approximate condition, and size of your used pallets. You will get pricing based on reusability and a confirmed pickup schedule without a drawn-out appraisal process.
For truckload quantities, pickup is coordinated at your facility. For less than a truckload, dropping off at the Dallas location is the simpler option. Buyback value can be applied as a credit toward a future order, so the pallets going out can directly offset the cost of the next ones coming in.
All conditions are accepted. Pricing varies based on how much usable life remains in the pallets, and the team will give you a straight assessment of what that looks like.
Whether you are placing a new order, scheduling a buyback, or figuring out the right approach for your Fort Worth operation, the starting point is the same: reach out to an account manager.
Every client gets a direct phone number for someone who knows their account. Quote requests get a response within 2 to 3 hours during business hours. No minimum order and no volume commitment required to get started.
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